New Clients Welcome

New Clients Welcome

Dear Potential New Clients:
It has been a year since making the decision to stop accepting new clients. Our area has seen a tremendous influx of new residents, many of whom include furry, four-legged companions in their families. While it is wonderful to welcome new neighbours to our communities, unfortunately it hasn’t seemed to include licensed veterinarians in the mix!  Similar to our challenges of rural Nova Scotia having enough medical doctors to serve the needs of all its population, many rural veterinarians are faced with having large caseloads and not enough hours in the day.
As the solo veterinarian at my animal hospital, it became clear last year that something had to give, or my current patients would suffer.
Despite the pandemic, we are hearing from newcomers daily, looking for veterinary services. Now that we have become more or less acquainted with this new “life with COVID19”, I feel I can begin welcoming new clients once again, on a limited basis.
Priority will be given to folks that have recently moved to the area and who have not already secured a veterinarian within an hour of where they are living, and whose pets are in need of urgent or regular preventative care (eg. managing chronic disease, annual examinations, vaccinations, bloodwork, prescription refills etc).
Before you make the decision to seek veterinary care with us, I’d like you to know a few things about our hospital. As the only veterinarian of this hospital, I am the only vet providing care, to several thousand patients, 24/7. It is for this reason that I ask that you respect the emergency line is for emergencies only. If you are not sure if it’s an emergency or not, please call, but note there is a consulting fee of $29 plus GST if the call does not result in an emergency visit. Rarely, but on occasion, I share the after hours emergency coverage with another solo practitioner, Dr. Neil Pothier, of Bayview Animal Hospital, in Digby, NS. That means, if you happen to need after hours care for your pet, it may be that you will be consulting with Dr. Neil and perhaps having to drive to his hospital in Digby for him to address your pet’s emergency. Once the immediate issue is addressed, your pet’s medical record will then be sent to us, so ongoing or future care will take place through our hospital. For your pet’s EMERGENCY, please call (902)532-7387 to reach the veterinarian on duty.
COVID19 has changed how we function as a hospital (please familiarize yourselves with our up-to-date protocols before arriving at our hospital). For example, we are spending more time of the phone to reduce face-to-face contact. I ask you to keep this in mind when you need service from us:
For EMERGENCY OR URGENT CARE, CALL (902)532-7387
For wellness appointments, surgical appointments, asking general questions, ordering supplies (pet food, prescription refills, etc), if possible, please utilize email as a means to contact us: reception@portroyalanimalhospital.com. This email is checked several times daily during business hours. We recognize that not everyone has this capability, but are hoping those that do will help our phone lines remain open for urgent business, as much as possible.
Despite sounding so dour, I would also like you to know that we are very excited and grateful at the prospect of meeting you and your furry family members! We have a team of very dedicated, compassionate and knowledgeable individuals who are eager to help you and your pets, in any way we can. If you feel we are a good fit for your family, and would like to include us as your veterinary health care team, please contact us via this website, or by emailing reception@portroyalanimalhospital.com, with your name and contact information. One of our team will be in touch as soon as possible.